Case Studies  |  11 June 2024

The Reliability of Concierge Services | Insights From Connect Facilities

Like many other sectors, competition is pushing businesses to innovate to keep their edge – and in real estate, a great way to set yourself apart from your competitors is to offer a unique amenity, and concierge services are one of them.

In this article, we’ll explore how a concierge service enhances tenant experience, streamlines operations, and helps you keep loyal tenants and attract new ones at a faster rate.

What is a ‘Concierge’ Service?

According to a broader definition, a concierge is a hotel staff employee offering personal assistance, making reservations, travel arrangements, and scheduling appointments.

In property management, a concierge can be an employee or a third-party company that focuses on providing a range of services designed to enhance the overall living experience for property owners, residents, and guests.

Concierge services, available from providers like Connect Facilities, achieve this by offering a high level of personalised attention between brand and customer, inventory management of customer belongings and personables in a considered, respectful way, and general tenant-to-landlord communication that aims to nurture a sense of belonging in a cared-for manner. 

We take meticulous steps to ensure that every need is promptly addressed and that the entire building functions seamlessly, with the needs of the modern tenant at the core of our concerns.

Benefits of Hiring Concierge Services

Free Up Valuable Time

One of the foremost benefits of hiring a concierge service is its ability to free up valuable time and energy that can be better spent on more important matters. Time-consuming, yet essential routine tasks are effectively handled by a professional whose job is to excel in this specific task.

Flatworld Solutions, a global outsourcing company offering property management services, presents us with an interesting scenario that proves how effective concierge services are in multiple properties.

According to a case study, their client, a US-based property dealer, needed a knowledgeable service provider who could effectively handle tasks such as tenant communication, maintenance and vendor communication, property upkeep, and employee payroll on their property.

The client wanted to effectively reduce the hassle of managing several properties at once, but also do it in a cost-effective fashion. 

Flatworld sent out a project manager who handled the property’s day-to-day operations, including upkeep and communication with the client’s supervisor. This also included a team –the concierge – to answer tenant queries and handle any maintenance requests that arose.

Results showed that their team effectively managed the client’s properties while passing on significant cost savings to them, leading to the client outsourcing more of the properties to Flatworld.

A Way to Offer a Luxurious Experience

The presence of concierge services in a building can exude an aura of ‘luxury and sophistication’ for the building’s occupants. This comes as no surprise as concierge services foster a more comfortable living environment for guests, residents, and landlords.

According to the National Build to Rent’s 2021 report, a concierge can increase a residential building’s star rating by 4.8% or higher – an important metric to boost as it can indirectly improve both guest retention and attraction rates.

Star ratings are primarily concerned with assessing the environmental impact and life-cycle cost of a building (construction, operation, maintenance, and disposal).

A concierge helps in two ways: facilitating the building’s maintenance and keeping tenants assured that the management is actively on the case, with constant updates on the progress of the repairs.

This prompt and high level of attention incentivises its occupants to stay as the concierge effectively handles their concerns.

Better Cost Savings

Going through a concierge service means you have lower overhead costs due to the third-party company handling both training and compensation. 

Additionally, this also means you have reduced risks, and no worrying about employee benefits, or workers’ compensation issues, which translates to more cost savings.

Key Takeaways

To sum it up, concierge services are a wonderful solution to ensure that your building functions like a well-oiled machine and your occupants are satisfied.

If you’re a landlord, property manager, or a company that can’t spare the manpower to properly look over their rentals, reliable service providers such as Connect Facilities can help you achieve peace of mind.

Whether you need a helping hand for a few hours or need 24/7 service, we combine tailored strategies and a dynamic team to meet your unique needs. Contact us today to get started.

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