Facilities Management Services

    Managing Today,
Safeguarding Tomorrow

    Delivering building intelligence – elevating the facilities management landscape to the highest standards of efficiency, safety and sustainability.



Connect Facilities is one of the leading Facility Management Companies in Melbourne. We provide complete end-to-end facilities management services with industry-leading performance, quality and value. We manage all facets of a facility with a view of maximising sustainability and operational efficiency. We have experience covering a wide range of amenities; essential, common and unique.

Whatever the property investment, big or small, we acknowledge its strong emotional or financial attachment.

Our Services

Specific strategies and tools tailored to your necessities and site obligations. Our facility management services aren’t only best-practice – they’re made to provide you with the best possible outcomes.

OHS and Risk Management


Customer & Resource Management


Security Management


Personalised On-Site Programmes


What Are Facilities Management Services?

The goal of a facilities manager is to resolve issues and prevent problems that disrupt the flow of activities within buildings, facilities and assets.. Effective facilities managers  will develop and implement a silent and seamless multi-component operation to accomplish this.

What Is Building Facilities Management?

A facilities systems specialist ensures that the core functions and daily activities conducted in buildings and facilities are supported. Key services provided by Connect Facilities for clients include HVAC system management, landscaping, cleaning services and property maintenance.

Properties managed by facilities experts include commercial retail spaces, residential high rise apartment towers, and large industrial buildings.
Our expert Facilities Management staff ensure that your physical spaces and assets are maintained and can reliably and effectively support the needs of your organisation.
Facilities support covers a wide range of services. Those services can include interpersonal activities like interfacing with tenants and handling legal matters related to building occupancy and third-party suppliers. Support can also include the installation and maintenance of security systems.
Keeping physical environments operational requires dedication, planning, the ability to multitask and foresight. Managing facilities also requires industry experience, and the more of that, the better.
The most talented managers provide consistent and dependable support services while operating almost entirely in the background.

Why Facilities Services Are Essential for Successful Organisations

Operational management is extremely  important to businesses of all industries.In a 2019 workplace study, almost 75 percent of participants agreed that well-managed office spaces were what drove them to perform optimally at work.

With no Facilities Director to manage properties, workplace efficiency suffers and can be difficult to achieve. Worker morale goes down because it’s hard to get things done when systems break down.

Our facilities specialists  use strategic skills to coordinate the supply and demand of services across multiple buildings. Our services aren’t only best-practice, they’re made to provide you with the best possible outcomes.

  • Plumbing services
  • Onsite lighting
  • Waste management
  • Cleaning and washing the properties
  • Maintaining fire safety protocols
  • Screening and interacting with onsite visitors
  • Security and surveillance services
  • Electrical and gas line inspections

Connect Facilities ensures that your organisation is compliant with current health and safety regulations. Our Facilities Specialists actively promote the health and safety of our managed facilities and their occupants.

4.7 million work days are lost every year  because of workplace injuries. Experienced facilities experts can prevent these negative outcomes by ensuring that the buildings we manage have strong health and safety policies that minimise risks and ensure safe spaces for residents. 

When adequate safety measures are lacking, small issues can quickly become expensive and disruptive emergencies that are difficult to resolve. This unpleasantness can result in unhappy occupants, damage to the facilities, a smudged reputation, stiff fines and keen financial losses.

Functions of a Good Facilities Services Team

Many facilities coordinators wear a variety of hats depending on which sector or industry they serve. Type of facility, geography, location, products and services offered, quality of those products and many other variables are at play.

These variables and more will impact the type of facilities services that would best serve an organisation. For example, corporate facilities management is different from residential facilities management.

Nevertheless, there are basic tasks that facilities administrators perform regardless of the milieu in which they operate:

Facilities coordinators usually have teams of people who carry out essential tasks for ongoing facilities support. Thus, a manager who gets the job done will have excellent leadership abilities and well-honed people management skills.

Additionally, the facilities manager must perform a variety of tasks that include workload planning, grievance resolution and disciplinary actions.

The cornerstone of this function is to ensure that the organisation remains compliant with health and safety legislation. The ability to ensure health and safety onsite is the bedrock of an effective organisation.

Compliance is essential for safeguarding facilities. It keeps occupants safe, and it protects your organisation from the harsh penalties that can be levied for failure to comply.

The sanctions for noncompliance with health, safety and environmental laws can be brutal. However, when you add potential injuries to the mix, the consequences can be devastating:

  • Imprisonment
  • Fines
  • Tarnished brand
  • Damaged reputation
  • Lost customers
  • Loss of employees
  • Lawsuits

A facilities coordinator needs a budget. It's the only way to ensure that expenditures do not break the bank. An experienced facilities manager will work with your organization's finance department to maintain a solid accounting process. The size and scope of the buildings managed should dictate the amount of the budget.

The facilities department may be involved in special projects. These are typically one-time endeavors like managing office relocations and remodeling projects.

A variety of facilities services are outsourced to contractors, so the execution of contracts to provide such services must be carried out. The contracts are handled by the facilities team to ensure that all terms and conditions are being met.

What Are the Functions of a Good Facilities Services Team?

An effective facilities manager must be able to think on their feet and shift gears at the drop of a hat. An infinity of potential issues and challenges can pop up at any time of the day or night.

At the same time, the manager must ensure that ongoing tasks are performed regularly. Here are some typical activities that a facilities manager might be charged with:

  • Create customised or specialised environments
  • Identify and implement high-tech assets
  • Create hazard-free zones for employees and occupants
  • Improve operational efficiencies
  • Reduce energy costs

Here are just a few examples of what an experienced facilities specialist can do for your organisation:

  • Most facilities require real estate, and it’s the second-highest cost in the company budget. Space management that’s tailored to the needs of your organisation can generate cost savings of up to 30 percent.
  • Capital projects are typically 80 percent over budget and 20 months behind schedule. However, capital project management technology can reduce almost 50 percent of project costs overall.
  • Researchers tell us that color can affect mood. Blue is calming, red is energising and yellow is creative. Facilities managers understand that and can use color to create specialized environments.
  • A good facilities management team will ensure that your organization is neither fined nor penalized for noncompliance.
  • By encouraging employee engagement, your company could achieve up to 59 percent less turnover. Additionally, employee engagement can increase productivity by 17 percent and decrease absenteeism by 41 percent.

What Is the Purpose of Facilities Management?

Well-managed facilities offer comfort, safety, functionality, ease and efficiency for employees, tenants and customers alike. Specially engineered and customised environments integrate people, places, processes and technologies in a seamless manner.

Most organisations understand that happy employees are productive and loyal employees. Good facilities managers can create engaging environments that are carefully designed to make a workplace as pleasant, safe, supportive and fulfilling as possible.

A lot of work behind the scenes is required to make that happen. Not many organisations understand the broad scope of daily tasks that must be performed to keep an organisation up and running.

Facilities coordinators perform both hard and soft tasks. Hard tasks involve managing a building’s physical space. Examples include fixing a broken water pipe or applying a fresh coat of paint.

They also perform soft tasks. Those duties involve managing the services that companies rely on to maintain a safe built environment. Examples include interacting with customer service specialists who provide the catering, cleaning and onsite security services that facilities managers typically offer.

Computer-aided facilities management (CAFM) is a key component of increased efficiency. Managers using CAFM tools can implement a central, data-driven system that gives all team members access to the most current facility information and project updates.

This tool also helps managers with strategic planning and resource management. Here are some additional benefits that CAFM technology has to offer:

  • Accelerated workplace efficiency: Real-time data allows supervisors to assess how best to use a building's resources.

  • Cost Reduction: CAFM tools permit facilities supervisors to better manage assets which helps to cut expenses. It allows for accurate inventory management and planned procurement.

  • Enhanced accessibility: Using this cloud-based management tool, team members can easily access and manage data from remote locations using only a smartphone.

CAFM tools allow for the digital implementation of preventive maintenance schedules that can cut overall maintenance costs by up to 70 percent.

Waiting until a system breaks down before fixing it might seem to save money in the short term. Unfortunately, it will cost more over time. A leaky pipe may be nothing more than a quick fix if repaired immediately. However, when the problem is ignored, a small leak can easily become a burst pipe.

Finding the Right Facilities Manager

A facilities administrator can make or break your organization. Although these professionals work in the background, they have the power to impact everyone from customers and vendors to visitors, investors and employees. You’ll want to choose your Facilities Manager very carefully.

Here are some noteworthy traits that characterise successful managers:

Without a great deal of composure, your manager won't last long. Facilities supervisors are not rattled by a crisis. Negotiating emergencies is something they do every day.

When a crisis develops, your candidate must quickly and accurately assess the situation and formulate a swift plan of action. They must move confidently to resolve the crisis while conveying a sense of calm to others.

Whether it's maximising operational efficiency, boosting your bottom line or generating high ROIs, an epic manager will increase the financial well-being of your organisation.

There is no substitute for experience. A candidate with a solid track record in organisations like your own already knows the ropes. They can jump on board and hit the ground running.

Managers must motivate their people to provide consistently high-quality services. Finely tuned people skills and clear communication skills are essential for bringing out the best in others. Successful managers recognise employee contributions and ensure that team members are valued and appreciated.

Facilities managers must adapt to constantly changing conditions. Flexibility opens the door for spontaneous and creative ideas that might not have emerged otherwise.

Great managers don't seek solutions. They find ways to prevent problems that require solutions. They delegate. They encourage their people to make decisions and to implement new processes.

Connect Facilities delivers a broad spectrum of facilities management services that can be customised to meet the needs of your organisation. Our diverse portfolio includes luxury high-rise towers, multilevel residential developments and mixed-use commercial sites.

We can make your life easier. Call us for a complimentary site evaluation or to learn more about our efficiency-driven facilities management services.

Commercial Property Facilities Management