Our Services
Connect Facilities understands stakeholder expectation and site requirements – our services aren’t only best-practice – they’re made to provide you with the best possible outcomes.
Who We Service
Whether it’s your home, work or business, we provide complete end-to-end facilities management services with industry-leading service and transparency.
SKYSCRAPERS, HIGH-RISE & BOUTIQUE APARTMENTS
From boutique apartments to skyscrapers, our comprehensive and customised approach and services ensures your building is managed to peak efficiency, from top to bottom.
RESIDENTIAL SERVICES
Providing industry-leading customer service, security and safety is our standard. For residents, your property is home and our presence defines a seamless lifestyle.
COMMERCIAL & INDUSTRIAL
Office work, logistics, scientific research and more. No matter what your business entails, our facilities management services empower your staff to focus on what they do best.
RETAIL SPACES
When customer experience is key to sales, operational efficiency is part of the bottom line. We help businesses stay up and running, mitigating disruption and managing all the structural details.
Foundation
Our high standards are built on four pillars of service: expertise to match our drive, a commitment to customers, striving to set new standards and creating the perfect program for your site.
To us, it’s more than an approach. It’s a commitment. We meet stakeholder needs and site requirements with exceptional service and outcomes.
INDUSTRY EXPERIENCE
CUSTOMER SERVICE
SETTING BENCHMARKS
PERSONALISED PROGRAMS
What We Do
Customised, personalised programs of service based on your building and needs, including but not limited to:
Facility Management
We manage all facets of a facility with a view of maximising sustainability and operational efficiency. We have experience covering a wide range of amenities; essential, common and unique.
Building Management
Our expertise covers a diverse range of property, construction and commercial industries – allowing us to develop management solutions tailored to your building’s unique requirements.
Contractor Management
We coordinate and manage contractor relations, from the tender process to contract signing and beyond to long-term administration. We have many trusted contractors we work with day-to-day and on an ad-hoc basis.
Sustainability
We assist you in efforts to reduce environmental impact. We start with smart management of essential services and continue on to sharing, and implementing, cutting-edge insights.
OHS & Risk
Safeguarding your interests, people and property with diligence and procedures that are always up-to-date. Ensuring the continued safety of your living or working environment is our top priority.
Emergency Management
On call to provide immediate, impeccable care to facilities and occupants in any situation that arises. We instil calmness through comprehensive emergency management.
Security Management
Protecting occupants through comprehensive access control and security services. We provide your tenants with safety, confidence and peace-of-mind.
Defect Management
Complex systems require comprehensive service and, at times, maintenance, repairs and restoration. We ensure rapid response to any and all defects that arise.
Customer Service
A range of options to improve customer service standards and occupant experiences, from simple communications to 6-star hotel-calibre services.
24-Hour Concierge
Front-of-house presence that provides a stable and convenient suite of services to all occupants, from part-time to full 24-hour, year-round service.
Planned Management
With a long-term view of asset management, we coordinate and implement a planned calendar for servicing, safety and scheduling, all enabled by a complete asset registry.
Project Management
Minor or major works impact the property as a whole. We manage projects to ensure minimal disruption for occupants and maximised outcomes for owners.
Resource Management
With a view of both sustainability and cost efficiency, we manage vital resources. We interface with providers, troubleshooting issues and staying ahead of trends and industry change.