Case Studies  |  18 May 2023

Habits, Traits & Actions of a Superb Building Manager

Habits, Traits & Actions of a Superb Building Manager: Understanding the significance of a high performing building manager, and why they’re a necessity.

It’s now 3 am, and you continue to hear the apartment above having a fiesta, sprinkled in with the sound of shattering glass bottles bursting like a piñata – down the bin shoot.

The building manager’s number has never been handed to you, so you walk down the corridor towards the lift, hoping to decipher the illegible sticker left behind by the management team.

You then call the building management’s number to be greeted with ‘Sorry his number isn’t connected.’

Afterward, you stroll back to your apartment and gazed down from the balcony, only to see a ‘Tetris-like build’ of hard rubbish by the building entrance, stacked on some lawn – that requires a serious trim.

If this sounds too close to home, nod your head…. And if you nod your head, please continue reading, as we discuss: Habits, Traits & Actions of a Superb Building Manager.

Improved building management equals happier occupants

Duties undertook by a Building Manager:

Commercial: General maintenance, organising trades personnel, meeting new occupants, assisting with daily inquiries from tenants, being aware of deliveries, and being a first point of contact for key stakeholders of the building.

Residential: Being present for moving in/out of residents, organising trades personally, being a physical presence and helping residents, routine checks, making sure the building is well-kept such as getting the lawns mowed, doing the hard rubbish collection, coordinating cleaners, and attend OC meetings. 

Undertaking the thank-less everyday tasks, having knowledge of the surroundings, being contactable, and having a vibrant physical presence, will provide a calm and harmonious environment for all tenants, residents, and visitors, therefore reducing anti-social and shenanigans behavior.

Knowledgeable on how to improve their sustainability game

As of 2023, sustainable management has become an essential prerequisite for professionals across all facets of the property industry. Consequently, Building Managers’ responsibilities have significantly expanded to meet the expectations of their customers and clients.

The WGBC (World Green Building Council) reported that currently 39% of global energy is caused by Buildings: 28% from operational emissions, from the energy needed to heat, cool, and power the buildings, and the remaining 11% from materials and construction.

Significant reduction in environmental impact can be achieved through the adoption of sustainable facility management by a Building Manager.

By implementing eco-friendly practices such as water conservation, waste reduction, and increased productivity, a positive energy-saving score can be attained, with a long-term goal of achieving net-zero impact.

In the downtime of the day-to-day duties, a high-performing Building Manager will be looking at the energy output of the building and finding alternative ways to reduce overall impact and cost.

Understanding technology to boost building’s efficiency & safety

Building Managers must adopt a proactive approach toward improving the efficiency and effectiveness of their operations.

In today’s digital age, utilising the latest technologies, such as residential or tenant apps, can significantly streamline various processes, including reporting, evacuation procedures, amenity bookings, and digital messaging.

For example: reporting incidents and organising building maintenance shouldn’t be a cumbersome task. Residential and tenant apps are becoming more and more relied upon as technology evolves. New residential developments are moving towards having an app to track when someone enters your apartment, the ability to lock & unlock your apartment, or even share access – with a cleaner, tradesperson, or health professional.

In today’s technology-driven world, these processes must be streamlined and embraced by Building Managers to ensure efficient operations.

By leveraging these innovative tools, Building Managers can save time and optimise their resources, leading to the accumulative effect of continuous improvement over time.

With that being said ….

There may be challenges when sharing a working or residential space with others, but a high-performing building manager can make a significant difference.

It’s impossible to stop the odd booking mishap or late-night ‘fiesta’, but a great building manager can negate the impact of any obstacles and pave the way for a successful harmonious loving or work environment.

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