Our Services

Building Management

Our expertise covers a diverse range of property, construction and commercial industries – allowing us to develop building management solutions tailored to your building’s unique requirements.

Find out more

Contractor Management

One of our numerous capabilities lies in effectively overseeing teams, channeling their efforts toward a singular objective. Our Facilities Management team excels in skillfully handling contractor management and supervising outsourced tasks carried out by various on-site companies.

Services such as but not limited to:

Negotiate tender documents and supplier contracts;
Consult and communicate with Contractors
Enforce contract requirements and contractor responsibilities
Provide and implement contractor health & safety guidelines
Coordinate contractor on-site inductions and sign-in/sign out registration procedures
Monitor WH&S systems and work practices undertaken;
Ensure all relevant insurances, liabilities and documents are up-to-date.

Sustainability

We assist you in efforts to reduce environmental impact. We start with smart management of essential services and continue on to sharing, and implementing, cutting-edge insights.

We’ve worked closely with sustainability and energy consultants to implement recycling campaigns, add EV charging stations to carparks, convert residencies to electricity instead of gas, organise e-waste (electronic waste) collection, streamline app solutions to feature sustainable measures for residents, and retrofit buildings through the installation of new systems designed for high energy efficiency and low energy consumption, across our portfolio.

We focus on providing options on sustainable systems, reducing costs and environmental impact and monitor the following:

Energy and water efficiency

Waste education and minimisation

Appropriate landscaping

Awareness of environmental impact

Find out more

OHS & Risk Management

Safeguarding your interests, people and property with diligence and procedures that are always up-to-date. Ensuring the continued safety of your living or working environment is our top priority.

Services such as but not limited to:

Take all reasonable precautions to provide and maintain an environment that is safe and without risks to health for employees, visitors, residents and contractors
Ensure safe passageway for systems of work and wellbeing
Provide written procedures and instructions to ensure safe systems of work
Provide work permits, e.g. authorized access, hot works, fire impairment plans
Discover all potential risk hazards and provide safety surveys & job safety analysis
Ensure compliance with legislative requirements and current industry standards
Provide information, instruction, training and supervision to employees, contractors and residents to ensure their safety
Provide support and assistance to on-site personnel
Ensure contractors practice OH&S and WH&S compliance with all applicable laws, regulations and standards
Monitoring and respond to any alarms including but not limited to security systems, CCTV, access control, emergency lights, lift monitoring systems, sprinkler & firefighting systems and fire alarm systems
Conduct daily inspections and report any issues to the Owners Corporation

Find out more

Emergency Management

On call to provide immediate, impeccable care to facilities and occupants in any situation that arises. We instill calmness through comprehensive emergency management.

Services such as but not limited to:

Be available and in attendance for unplanned or imminent event that affect or threaten the health, safety or welfare of residents, guests, property and infrastructure;
Emergency situations which include:

fire alarms
security breaches
flooding of common area and apartments
common area hydraulic, mechanical and/or electrical failure
police or government attendance
major hazards or incidents

Coordinate and engage the appropriate contractors to any emergency situation e.g. flooding restoration specialists for flooding;
Use risk assessment processes to identify and control barriers to effective emergency management and reduce potential risks
Emergency call outs may have associated costs and can be conducted without consent to make good

Security Management

Protecting occupants through comprehensive access control and security services. We provide your tenants with safety, confidence and peace-of-mind.

Services such as but not limited to:

Monitor Surveillance systems and respond to suspicious/malicious activity;
Coordinate and monitor Access control systems;
Ensure the entrance to the building, emergency exits, alternate entrances and fire stairs remain unimpeded at all times
Conduct daily patrols and daily checklists for security prone areas
Monitor movement to and from the entrances and exits of the building, including delivery of goods.

Customer Service

A range of options to improve customer service standards and occupant experiences, from simple communications to 6-star hotel-calibre services.

Providing friendly and courteous service to all residents and guests
Australia Post mail distribution, parcel delivery and notification
Logging Resident Service and maintenance requests
Dealing with individual requests, such as greeting visitors and directing guests to special events etc
Provide information about local amenities such as shopping, dining, nightlife, health and recreation
Co-ordination of move-ins/move-outs and relocations by arrangements and notification
Enforcement of OC Rules and manage complaints, feedback and criticism
Respond to e-mails, phone calls and text messages.

24-Hour Concierge

Front-of-house presence that provides a stable and convenient suite of services to all occupants, from part-time to full 24-hour, year-round service.

Find out more

Planned Preventative Facilities Management

With a long-term view of asset management, we coordinate and implement a planned calendar for servicing, safety and scheduling, all enabled by a complete asset registry.

Services such as but not limited to:

Coordinate and implement planned calendar scheduled service for assets to increase long term replacement;
Ensure all essential safety measures for occupancy permit are conducted
Update PM schedules with current equipment information
Compile an asset registry

Project Management

Minor or major works impact the property as a whole. We manage projects to ensure minimal disruption for occupants and maximised outcomes for owners.

Find out more

We understand stakeholder expectations and site requirements – our services are made to provide you with the best possible outcomes.

Building Management

Contractor Management

Sustainability

Let us provide you with a personalised facilities management solution today.

OHS & Risk Management

Emergency Management

Security Management

Let us provide you with a personalised facilities management solution today.

Customer Service

24-Hour Concierge

Planned Preventative Facilities Management

Project Management